by KarenMannering (Author)
Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on harmonious working relationships.
Format: Paperback
Pages: 112
Edition: 2nd Revised edition
Publisher: How To Books
Published: 01 Aug 2001
ISBN 10: 1857037480
ISBN 13: 9781857037487