Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More (How to Books (Midpoint))

by SusanNash (Author), Derek Nash (Author)

• Used

  Paperback
  2000

  $6.51

  Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.