Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)

Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)

by SheilaPayne (Author)

Synopsis

Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 and 3 in customer service, offering guidance on NVQ requirements and ways to collect and record evidence.

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More Information

Format: Paperback
Pages: 184
Edition: 2Rev Ed
Publisher: How To Books Ltd
Published: May 1999

ISBN 10: 1857034864
ISBN 13: 9781857034868