by Ray Tricker (Author)
Quality management is essential to small and medium-sized enterprises (SMEs) in order to increase bottom-line results, save money and manage risks. Ray Tricker has already guided hundreds of businesses through the challenge and this new book, updated for the 2008 standard, provides:
This established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork, and without the need for expensive consultancy or training that takes employees out of the office.
Format: Paperback
Pages: 480
Edition: 4
Publisher: Routledge
Published: 29 Oct 2009
ISBN 10: 1856178617
ISBN 13: 9781856178617
This book has several gems and would be of value to a consultant, trainer or a company in either a high-value, low-volume or low-value, high-volume operation that has the services of a dedicated quality professional.
David Hendren, Qualityworld magazine