Know It All, Find It Fast: An A-Z Source Guide for the Enquiry Desk

Know It All, Find It Fast: An A-Z Source Guide for the Enquiry Desk

by PeterWalker (Editor), Bob Duckett (Author), Christinea Donnelly (Editor)

Synopsis

Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. This guide offers useful tips, warns of potential pitfalls, and spotlights typical queries and how to tackle them.

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More Information

Format: Paperback
Pages: 480
Edition: 3Rev Ed
Publisher: Facet Publishing
Published: 17 Oct 2008

ISBN 10: 1856046524
ISBN 13: 9781856046527