Motivational Management Made Easy: for Hospitality, Tourism and Leisure

by Charles Trevor - Roper (Author)

• Used

  Paperback
  2008

  $4.19

  The hotel and leisure industries are notorious for employing people at close to minimum wage - where employee loyalty and motivation become extremely challenging issues. This new guide shows managers how to overcome the special challenges of this sector, and apply the principles of business coaching to get the most out of their employees, for their own benefit and the benefit of the business. It shows how to achieve the crucial objective of excellent customer service while also creating employee satisfaction and high team performance.