by Barrie Hopson (Author), Mike Scally (Author), Mike Scally (Author), Barrie Hopson (Author)
Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.
Format: Paperback
Pages: 180
Edition: New
Publisher: Management Books 2000 Ltd
Published: Jan 2000
ISBN 10: 1852523409
ISBN 13: 9781852523404