by Barrie Hopson (Author), Mike Scally (Author), Barrie Hopson (Author), Mike Scally (Author)
Using material from their training courses, the authors present a comprehensive guide to customer relations which is aimed at companies of all sizes. The authors train personnel for many large companies, including Abbey National, Allied Dunbar, Lloyds Bank and Kwik-Fit.
Format: Hardcover
Pages: 176
Edition: Reprint
Publisher: Mercury Business Books
Published: 29 Jul 1991
ISBN 10: 1852510846
ISBN 13: 9781852510848