by D. N. Prabhakar Murthy (Author), Wallace R. Blischke (Author)
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.Shows how to make warranty management an effective tool for enhancing customer satisfaction.
Format: Illustrated
Pages: 324
Edition: 2006
Publisher: Springer
Published: 08 Sep 2005
ISBN 10: 1852339330
ISBN 13: 9781852339333