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Integrated Measurement - Kpis and Metrics for Itsm: A Narrative Account

Integrated Measurement - Kpis and Metrics for Itsm: A Narrative Account

by Daniel Mc Lean (Author)

  • New

    Paperback 2013

    $39.97
Synopsis

A unique account of KPIs and metrics for ITSM that uses a fictional story to explain implementation at an operational level

$39.97

Quantity

10 in stock

More Information

Format: Paperback
 Pages: 188
 Publisher: ITGP
Published: 21 May 2013
ISBN 10: 1849283834
ISBN 13: 9781849283830