Self-Service in the Internet Age: Expectations and Experiences: Preliminary Entry 800 (Computer Supported Cooperative Work)

by David Oliver (Editor), Fay Sudweeks (Editor), Celia Romm Livermore (Editor)

• New

  Hardcover
  2008

  $172.32

  This book focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers. It provides a ground-breaking, time sensitive contribution to the literature in eCommerce.