Personalising Public Services: Understanding the Personalisation Narrative

by Catherine Needham (Author)

• New

  Hardcover
  2011

  $151.95

• New

  Paperback
  2011

  $39.28

  This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.