by Catherine Needham (Author)
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Format: Paperback
Pages: 216
Publisher: Policy Press
Published: 27 Jul 2011
ISBN 10: 1847427596
ISBN 13: 9781847427595