The Consumer in Public Services: Choice, Values and Difference

by Martin Powell (Editor), IanGreener (Editor), RichardSimmons (Editor), Martin Powell (Editor), Martin Powell (Editor), Richard Simmons (Editor), Ian Greener (Editor)

• New

  Paperback
  2009

  $37.05

  The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.