Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design

by PaulBate (Author), Glenn Robert (Author)

• New

  Paperback
  2007

  $57.78

  Presents a way of bringing about improvements in healthcare services by being user-focussed. This work explores the underlying concepts, methods and practices of EBD, and offers an approach to healthcare customer satisfaction. It also includes a foreword by lynne Maher, Head of Innovation Practice, University Of Warwick, Coventry.