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Managing Conflict in the Workplace: How to Develop Trust and Understanding and Manage Disagreements

Managing Conflict in the Workplace: How to Develop Trust and Understanding and Manage Disagreements

by ShayMcConnon (Author), Margaret Mc Connon (Author)

  • New

    Paperback 2010

    $12.15
Synopsis

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win. Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

$12.15

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1 in stock

More Information

Format: Paperback
 Pages: 131
 Edition: 4th Revised edition
 Publisher: How To Books Ltd
Published: 28 May 2010
ISBN 10: 1845284135
ISBN 13: 9781845284138

Media Reviews
'... contains great ideas, simply explained, to be put into practice by those in the workplace who'd not only like to manage conflicts that typically occur but also prevent them.' Dr Pam Spurr, Psychologist and Life Coach, LBC Radio. 'A work by two psychologists on how to establish trust and harmony in the workplace. The authors analyse the four main personality types and how these may come into conflict ... Readable and accessible.' The Times. 'Incredibly useful for practice managers who have to lead and look after a number of team numbers.' Veterinary Management For Today.
Author Bio
Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on winning relationships in the workplace. They work with many of the leading companies in Europe and the USA.