by RonBasu (Author)
Focusing on the implementation of quality management, this title offers down to earth explanations of management in the real world. It includes global examples from companies such as Dow Chemical, American Express, Toyota and Ericsson.
Format: Paperback
Pages: 336
Publisher: Thomson Learning
Published: 03 Jun 2004
ISBN 10: 1844800571
ISBN 13: 9781844800575