by Amy Zuckerman (Author), NedHamson (Author)
Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process. This title features examples and lessons from some of the world's most successful businesses.
Format: Paperback
Pages: 136
Publisher: Capstone
Published: 29 Jan 2002
ISBN 10: 1841122211
ISBN 13: 9781841122212