by Aidan Lawes (Author), Aidan Lawes (Author), John Sansbury (Author), Ernest Brewster (Author), Richard Griffiths (Author)
Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.
Format: Paperback
Pages: 225
Edition: Revised
Publisher: BCS, The Chartered Institute for IT
Published: 21 Mar 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184