Service Level Manager: Careers in IT Service Management (BCS Guides to IT Roles)

by John Sansbury (Author)

• New

  Paperback
  2017

  $23.73

  The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.