Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles)

by PeterWheatcroft (Author)

• Used

  Paperback
  2014

  $3.49

  The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.