by Fred Reichheld (Author), Maureen Burns (Primary Contributor), Maureen Burns (Primary Contributor), Fred Reichheld (Author), Fred Reichheld (Author), Darci Darnell (Primary Contributor), Darci Darnell (Author), Darci Darnell (Primary Contributor), Maureen Burns (Primary Contributor), Maureen Burns (Author)
Format: hardcover
Publisher: Harvard Business Review Press
Published:
ISBN 10: 1647821789
ISBN 13: 9781647821784