Quality Management for it Services: Perspectives on Business and Process Performance

by Dieter Spath (Author), Claus - Peter Praeg (Author)

• New

  Hardcover
  2010

  $208.83

  Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.