by Rajagopal (Editor)
Examines the synergy of technology use and conventional wisdom in retailing and explores contemporary changes determining higher customer value. This book discusses strategy implications for managers that optimize their advantage in retailing through the application of ICT, bridging the customer-technology gap.
Format: Illustrated
Pages: 301
Edition: Illustrated
Publisher: IGI Global
Published: 15 Jun 2009
ISBN 10: 1605662488
ISBN 13: 9781605662480