Lean Six Sigma Service: A Guide to Greenbelt Certification and Bottom Line Improvement

by Gerald Taylor (Author)

• New

  Hardcover
  2009

  $60.69

  A practical guide to the principles of Lean Six Sigma in the service delivery industry. It presents an effective translation of the concepts of Lean Six Sigma from a manufacturing to a service delivery environment, as well as providing techniques for implementing these practices, and for using them to achieve and maintain a competitive advantage.