Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes

by Danuta A . Nitecki (Author), PeterHernon (Author), RobertE.Dugan (Author)

• New

  Paperback
  2009

  $71.05

  This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service. * Offers a complementary, continually updated website that lets readers work hands-on with different metrics * Includes a wide-ranging bibliography that goes beyond library and information science * Provides appendices that summarize the text and illustrate the numerous metrics that are relevant to libraries * Includes a comprehensive index that draws together diverse literature and terminology