Dealing with Difficult People: The Results Driven Manager Series

by Harvard (Author)

• Used

  Paperback
  2004

  $4.44

  This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them. Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions. It helps you: avoid conflicts and negativity; foster positive behaviour; and motivate underperformers.