
by Anne Smith (Author), JohnAlexander (Author), Delon Whetten (Author), Chris Pearce (Author)
Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution
Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco (R) CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems (R) can understand the role each component plays and how they interrelate.
This book is the perfect resource to supplement your understanding of CallManager. You'll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager.
This second edition of Cisco CallManager Fundamentals covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source.
This book is part of the Cisco Press (R) Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.
Format: Hardcover
Pages: 984
Edition: 2
Publisher: Cisco Press
Published: 22 Sep 2005
ISBN 10: 1587051923
ISBN 13: 9781587051920
Book Overview: Cisco CallManager Fundamentals, Second Edition, provides readers with referential information on Cisco CallManager, the software component of the Cisco IP Telephony solution. It is the only available book and documentation on the server-side of Cisco CallManager and is completely updated to cover the latest software release, containing vast architectural information that enables readers to understand how Cisco CallManager processes calls. With this book, readers can architect their networks and diagnose/troubleshoot CallManager issues by gaining a deeper understanding the system. The book is organized by the major pieces of CallManager - Chapter 1 discusses architecture; Chapter 2 details call routing; Chapter 3 addresses station devices; Chapter 4 describes voice gateways; Chapter 5 explains how CallManager processes media; Chapter 6 explains manageability and monitoring tools; Chapter 7 describes call detail records. The Appendices describe CallManager features, solutions that integrate with CallManager, and the signaling protocol CallManager employs. New chapters discuss system tuning, security, and provide use cases for features. The use cases help readers understand how they can utilize or combine features to achieve business goals.
John Alexander is a director of the CallManager software development group at Cisco. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems.
Chris Pearce is a Cisco distinguished engineer in the CallManager software development group at Cisco. His expertise includes call routing, call control, and telephone features. Chris is directly involved in developing the system architecture and design.
Anne Smith is a technical writer in the CallManager support group at Cisco. Her expertise lies in comprehending and distilling complex technical information into comprehensive, accurate, and readable documentation.
Delon Whetten is a senior manager of the call processing team in the CallManager software development group at Cisco. His experience centers on the design and development of message switching, voice messaging, and VoIP call processing systems.