by RonRicci (Author), JohnVolkmann (Author)
Argues that the unique features of digital products - and of consumer goods that contain digital components - force customers to consider the viability of the company behind the solution to their problems. This book reveals the "six forces of digital differentiation" that characterize "inevitable" market winners in the customer's mind.
Format: Hardcover
Pages: 224
Publisher: Harvard Business School Press
Published: 01 Oct 2002
ISBN 10: 157851522X
ISBN 13: 9781578515226