The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (CMP Books)

by KeithDawson (Author)

• Used

  Paperback
  2001

  $11.46

  Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving

• Used

  Paperback
  2003

  $4.18

  A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

• New

  Paperback
  2003

  $61.98

  A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.