The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

by KeithDawson (Author), Madeline Bodin (Author)

• Used

  Paperback
  1999

  $17.88

  This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.