Customer Service Excellence (Business Skills Express Series)

Customer Service Excellence (Business Skills Express Series)

by Debra J . Mac Neill (Author)

Synopsis

Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.

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Quantity

1 in stock

More Information

Format: Paperback
Pages: 100
Publisher: McGraw-Hill Professional
Published: 01 May 1993

ISBN 10: 1556239696
ISBN 13: 9781556239694