by Debra J . Mac Neill (Author)
Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.
Format: Paperback
Pages: 100
Publisher: McGraw-Hill Professional
Published: 01 May 1993
ISBN 10: 1556239696
ISBN 13: 9781556239694