Service/Quality Solution: Using Service Management to Gain Competitive Advantage

by David A . Collier (Author)

• Used

  Hardcover
  1994

  $6.80

  All organizations want to increase productivity, profits, and market share through quality improvement. The Service/Quality Solution presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. This book shows readers how to think service management , to make more strategic decisions and develop effective approaches to data analysis and performance measurement. It helps readers shift from a product producing to a service providing perspective.