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Tq Manager: A Practical Guide for Managing in a Total Quality Organization (Jossey-Bass Management)

Tq Manager: A Practical Guide for Managing in a Total Quality Organization (Jossey-Bass Management)

by Schmidt (Author), Schmidt (Author), Warren H. Schmidt (Author), Jerome P. Finnigan (Contributor)

  • New

    Hardcover 1993

    $37.13
Synopsis

Total Quality Management (TQM) is being called the most significant shift in American management thought and practice since the Industrial Revolution. As many managers are learning, TQM presents radical new challenges to traditional management. It demands a dramatic rethinking about how decisions are made, how work is evaluated, and how communication is conducted in the workplace. Which skills and abilities must managers develop to ensure the success of TQM and refocus the organizations's resources and energies on serving the needs of its customers?

$37.13

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20+ in stock

More Information

Format: Hardcover
 Pages: 216
 Edition: 1
 Publisher: John Wiley & Sons
Published: 25 Oct 1993
ISBN 10: 1555425593
ISBN 13: 9781555425593

Media Reviews
Bravo! Schmidt and Finnigan have provided some long-awaitedpractical advice and know-how to help leaders ensure a successfultransformation to a total quality organization. --Thomas A.Meachum, director of quality resources, HCA Bayonet Point/HudsonMedical Center

The down-to-earth guide on transforming companies to total qualitymanagement! TQManager offers practical hands-on advice and aninvaluable self-assessment tool for every manager who must lead thechange to total quality. --Bill Wiggenhorn, president, MotorolaUniversity
Author Bio
WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.