Driving Fear Out of the Workplace: How to Overcome the Institute Barriers to Quality, Productivity and Innovation (The Jossey-Bass Management Serie)

by KathleenD.Ryan (Author), Daniel K . Oestreich (Author), JoshuaHammond (Foreword)

• Used

  Paperback
  1993

  $3.29

  The eighth of W. Edwards Deming's fourteen points is Drive fear out: employees must not be afraid to ask questions or take a position . Fear of losing credibility or a promotion, getting fired, or hurting a relationship all limit and corrupt employee performance, according to Kathleen D. Ryan and Daniel K. Oestreich. Scared workers lose pride and motivation, become defensive, seek revenge and hide failure. Managers often don't know how to put employees at ease, while some even use fear as a motivational tactic. The authors explain the sources of employee fear, and how to change these sources. Based on interviews with more than 250 people from 22 companies, the authors tell how to banish fear from all levels of an organization.

• Used

  Hardcover
  1991

  $3.29

  This book argues that fear - specifically the fear of speaking up about problems in the workplace - limits and corrupts employees' performance. Drawing on interview data from over 260 people at twenty-two companies and on their own consulting experience, the authors talk about fear in organizations - why people are afraid to speak up; what they don't talk about at work; and what impact fear has on individuals, their supervisors, and their organizations. Ryan and Oestreich offer a practical vision of what manager-employee relationships can be when people feel free to speak candidly about workplace problems and to come forward with ideas for improvement. They also provide seven strategies to increase quality and competitiveness by creating a work environment free of fear.