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Risk and Crisis Communication: Navigating the Tensions Between Organizations and the Public

Risk and Crisis Communication: Navigating the Tensions Between Organizations and the Public

by TimothyL.Sellnow (Editor), RobertLittlefield (Editor)

  • New

    Hardcover 2015

    $98.34
Synopsis

This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.

$98.34

Quantity

9 in stock

More Information

Format: Hardcover
 Pages: 160
 Publisher: Lexington Books
Published: 30 Oct 2015
ISBN 10: 1498517897
ISBN 13: 9781498517898

Media Reviews
This book investigates an important but hitherto underdeveloped area: risk and crisis communication. Littlefield and Sellnow use relational dialectics theory, focus on culture as a key element, and investigate these ideas in multiple contexts. Risk and Crisis Communication is a welcome addition to the literature. -- William Benoit, Ohio University
Littlefield and Sellnow have assembled an impressive set of essays that provide insight into the cultural and relational dimensions of crisis and risk communication. The case studies included provide insight for both scholars seeking to understand these important phenomena and for practitioners seeking to communicate in a more culturally sensitive and effective way. The tensions identified and described in this volume will provide a useful analytical frame for crisis and risk communication. -- Matthew W. Seeger, Wayne State University
A fresh approach toward a better understanding and explanation of the multifaceted yet navigable tensions inherent in risk and crisis situations that organizations and individuals must address. This book is applicable for students, junior and senior scholars, and practitioners who are searching for a distinctive perspective. -- Michael James Palenchar, University of Tennessee
Author Bio
Robert S. Littlefield is professor in the Department of Communication at North Dakota State University. Timothy L. Sellnow is professor in the Nicholson School of Communication at the University of Central Florida.