Knowledge Driven Service Innovation and Management: It Strategies for Business Alignment and Value Creation

by PetterGottschalk (Author), EngK.Chew (Author)

• New

  Illustrated
  2012

  $217.82

  Presents a collection of research and analysis on the principles of service, knowledge and organisational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organisations as well as facilitate service innovation and customer value co-creation.