Service Management: The New Paradigm in Retailing

New
Hardcover
2011
$167.72

This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.

Synopsis

This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.

$167.72

Quantity

20+ in stock

More Information

Format: Hardcover
Pages: 315
Edition: 2012
Publisher: Springer
Published: 10 Dec 2011
ISBN 10: 1461415535
ISBN 13: 9781461415534