by Glenn Parry (Editor), Mairi Macintyre (Editor), JannisAngelis (Editor)
This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products.
Format: Hardcover
Pages: 191
Edition: 1st Edition.
Publisher: Springer
Published: 07 Apr 2011
ISBN 10: 1441983201
ISBN 13: 9781441983206