by JamesJ.Farley (Author)
Explores the use and abuse of the web, examining practices such as too frequent notices or pop-up ads that can turn off potential customers. This book also addresses other changes and trends such as the impact of companies purchased by investment firms, the real costs of outsourcing, and the state of customer service.
Format: Hardcover
Pages: 287
Edition: 2
Publisher: CRC Press
Published: 01 Dec 2009
ISBN 10: 1439800995
ISBN 13: 9781439800997
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