by ElizabethHarrin (Author), PhilPeplow (Author)
Explains what customer-centricity means in terms of how you work and its importance for project performance. This title uses tools and processes to guide customer-centric thinking to help you see the results of engagement and demonstrates how things can improve, even on difficult projects.
Format: Paperback
Pages: 136
Edition: 1
Publisher: Routledge
Published: 03 Oct 2012
ISBN 10: 1409443124
ISBN 13: 9781409443124