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Transforming Government and Public Services

Transforming Government and Public Services

by StephenJenner (Author)

  • New

    Hardcover 2010

    $145.88
Synopsis

'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

$145.88

Quantity

5 in stock

More Information

Format: Hardcover
 Pages: 186
 Publisher: Gower
Published: 01 May 2010
ISBN 10: 1409401634
ISBN 13: 9781409401636

Media Reviews
'Jenner's book hits the nail on the head in these challenging times when every investment should make a difference. He not only gives advice on why you really should be focussing right now on effective Portfolio Management which includes prioritisation, optimisation, management and real benefits delivery but more importantly sound advice with 20 practical hints and tips on how you go about making it happen in your organisation. My advice is read this and act now, it is never too late to start... - Paul Hirst, Head of Programme and Project Management, Departmental Transformation Portfolio, HMRC 'Capturing the essence of business change benefits is an art form with a strong practical edge. It requires an understanding of the underlying business and its cost and value 'drivers' and how any change programme might impact their work. As important are the risks that change brings. Steve's work has been a practical illustration of how clear business planning and competent project management can define and deliver cashable benefits to any business and to Government in particular. In my experience he is the leader in this field and has encouraged me greatly that we can change and repair the damage caused by repeated failures to deliver' - Andrew Gay, Chief Information Officer, Ministry of Justice. 'Rich in case studies and research from industry and academia, this highly accessible text makes a significant, practical and authoritative contribution to portfolio management at a period when the Government's focus on effective realisation of appropriate benefits places PPM professionalism at the heart of its agenda.' - Andrew Bragg, Chief Executive, Association for Project Management 'Stephen's book demonstrates a much broader understanding of the power of value-led portfolio management than the project label implies - in today's world of IT-enabled change he recognizes the need to continually manage the relationship between investments, programmes of change and traditional projects. Implementing effective value-driven portfolio management is a journey - realizing value from programmes of change is also a journey - this book provides a rich and practical guide for both journeys. Don't set out without it!' - John Thorp, author of 'The Information Paradox' 'Transforming Government and Public Services: Realising Benefits through Project Portfolio Management...combines three distinct disciplines - investment management (ensuring we invest and significantly, continue to invest, to optimise the 'bang' from our limited 'buck'); project and programme management (ensuring we deliver on time and to budget across the change portfolio); and benefits realisation management (ensuring we realise all potential value from our investments - not think we do on paper but actually do in our pockets). As this book shows, this is a relatively new discipline both here in the UK and abroad. The good news is that organisations have developed tools, techniques and approaches that others can use to fast track themselves to improved performance. This book distils the learning's from practical experience and academic research and as such it represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances.' - John Suffolk, UK Government CIO '... refreshing to see a good mix of research based theory and statistics combined with demonstrated experience from application (along with references to each as page footnotes). Each chapter ends with a useful summary of key points and 'take-aways...I hope the current government has read this book when looking at prioritising and progressing projects across the various departments! It is about time there was a positive change, and if lessons from this book are utilised, then we can look forward to seeing a structured approach to implementing the change required and reaping the benefits...Every manager, from project to portfolio, can gain from reading this book, and apply principles that will provide benefit and transform your projects.' Project, Association for Project Management, Aug/Sept 2010, Issue 231,
Author Bio
Stephen Jenner has 25 years experience in finance and programme management roles in the public sector including as a member of the Senior Civil Service since 1999. From 2005-08 he headed the CJS IT portfolio, a AGBP2bn investment in modernising justice. The approach adopted won the 2007 Civil Service Financial Management award and has been recognised internationally in reports to the European Commission, the OECD and in a short case study by Gartner. More recently he has participated in the development of Portfolio Management as part of the Cabinet Office's ICT strategy and he co-ordinates the cross-government Project Portfolio Management Special Interest Group as well as playing a leading role in the development of OGC guidance in this area.