Managing Quality

by Barrie G. Dale (Author), Jos van Iwaarden (Author), Ton van der Wiele (Author)

• Used

  Illustrated
  2007

  $3.29

  Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. * This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field * Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management * Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems * Material has been re-ordered and changes to terminology have been made to bring the book completely up to date * Provides a popular resource for students, academics, and business practitioners alike

• Used

  Paperback
  2003

  $3.29

  This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners, gives the reader an appreciation of the concepts and principles of TQM. It serves as an authoritative source of reference for the many associated tools, techniques and systems.Now it is extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.