Handling Difficult People

New
Paperback
2006
$11.59

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with crazy-makers on a brand new level.

Synopsis

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with crazy-makers on a brand new level.

$11.59

Quantity

10 in stock

More Information

Format: Paperback
Pages: 132
Publisher: Thomas Nelson Publishers
Published: 03 Oct 2006
ISBN 10: 1404175679
ISBN 13: 9781404175679

Author Bio

Dr. John Townsend is a respected leadership consultant, psychologist, and New York Times bestselling author. Dr. Townsend is the founder of the Townsend Institute for Leadership and Counseling and the online digital platform Townsend NOW; he also conducts the Townsend Leadership program. He travels extensively for corporate consulting, speaking, and helping develop leaders and their teams. He and his wife, Barbi, have two sons, Ricky and Benny, and live in Newport Beach, California.