by Daniel Hayman (Author), Naomi Husein (Author), Tom Curtin (Author)
This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.
Format: Illustrated
Pages: 196
Edition: 2005
Publisher: Palgrave Macmillan
Published: 28 Oct 2004
ISBN 10: 1403943222
ISBN 13: 9781403943224
'Includes checklists that should form part of a company's crisis management handbook and should be the first thing to reach for after the telephone' - Keith Clack, Best Business Books, The Bookseller