Operations Management

by TerryHill (Author)

• Used

  Illustrated
  2004

  $3.29

  Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. Operations Management: - Provides detailed consideration of service delivery system design, with a dedicated chapter on the subject - Introduces the importance of people management from the beginning - Provides expanded discussion of operations strategy and market linkage, ERP, and supply chain issues including e-procurement - Demonstrates operations in the 'real world' with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis - Offers a range of companion materials for lecturers and students Lecturers who adopt the second edition of Terry Hill's Operations Management text may obtain a hard copy Instructor's Manual to support their teaching. It contains: An introduction to the second edition of the main text. A teaching note for each of the 31 long case studies included in the book. A note when using the exercises 'Claymore Construction Group' and 'Network Analysis Exercises'. Also available is a companion website with extra features to accompany the text, please take a look by clicking below - http://www.palgrave.com/business/hill/

• Used

  Paperback
  2000

  $3.29

  An authoritative introduction to the operations function within business. Whether it is a pair of jeans, a midday snack, a live concert, a haircut, a PC or a hospital check-up, operations is central to its provision. Throughout, this textbook clearly explains the breadth of tasks and range of management skills involved, whilst placing the subject within the wider business organization, highlighting the strategic contribution of the operations function. Adopting a managerial approach to the subject, Hill's book is particularly suitable for MBA and post experience students who do not require such a tools and techniques approach to the subject. Up-to-date, and with an international flavour throughout, the text makes use of numerous real-world illustrations and case vignettes. In addition, to reflect the growth of the service sector, it provides a balance between service and manufacturing material. Concluding with over 20 extended case studies from both the manufacturing and service sectors, plus numerous end-of-chapter discussion questions, this should be useful reading for students taking operations management courses. The following supporting materials are freely available to adoptors of the text: Instructors Manual - the author has written an accompanying lecturer's manual providing detailed notes on how to teach the long case studies, making it suitable for seminar and project work, and answers to the end-of-chapter questions in the text; Data Disk - data from the book is available on disk (or intranet version), allowing the students to simulate the data in the text.