by Michael Heppell (Author)
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Format: Paperback
Pages: 296
Edition: 3
Publisher: Pearson Business The bestselling guide to attracting new customers, keeping existing ones and wowing them all with every contact.
Published: 17 Sep 2015
ISBN 10: 1292100206
ISBN 13: 9781292100203
Book Overview:
Michael Heppell is one of the UK's top motivational trainers. His programmes on Brilliance and 5-Star Service have been attended by tens of thousands of individuals and used by many hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.
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