by Mary Jo Bitner (Author), Mary Jo Bitner (Author), Dwayne D. Gremler Associate Professor of Marketing (Author), Valarie A. Zeithaml (Author)
Format: Paperback
Pages: 544
Edition: 7
Publisher: McGraw-Hill Education
Published: 08 Jul 2017
ISBN 10: 1260083527
ISBN 13: 9781260083521