Total Quality Management and Operational Excellence: Text with Cases

by John S. Oakland (Author), Michael A. Turner (Author), Robert J. Oakland (Author)

• New

  Paperback
  2020

  $51.48

  The notion of Quality in business performance has exploded since the publication of the first edition of this classic text in 1988. Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence.

  Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

  • Accelerating change
  • Reducing cost
  • Protecting reputation

  Oakland's popular, practical, jargon-free style, along with eleven brand new case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.

  The book is supplemented with a suite of online teaching aids for busy tutors. This exciting update of a classic is all the confused student or busy professional will need to begin understanding how to manage Quality.