South Africas BPO Service Advantage: Becoming Strategic in the Global Marketplace (Technology, Work and Globalization)

South Africas BPO Service Advantage: Becoming Strategic in the Global Marketplace (Technology, Work and Globalization)

by Leslie P. Willcocks (Author), Andrew Craig (Author), Mary C . Lacity (Author)

Synopsis

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

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More Information

Format: Hardcover
Pages: 236
Edition: 2015
Publisher: AIAA
Published: 13 Feb 2015

ISBN 10: 1137474041
ISBN 13: 9781137474049